Terms & Conditions

Welcome to Sibu Skin and Beauty.

These Terms & Conditions outline what you can expect when booking and receiving treatments with us. By booking or receiving services from Sibu Skin and Beauty, you agree to these terms.

Salon Environment

Our therapists are trained to respect the privacy of our clients and to create a comfortable and relaxing environment.

As a courtesy to other clients, we ask that mobile phones remain on silent while you are in the clinic.

If children need to accompany you, they must be appropriately supervised at all times.

We appreciate your help in maintaining a calm and comfortable environment for everyone.

Appointment Preparation

Please let us know before your appointment if you are pregnant, have allergies, sensitivities, medical conditions, take medications or have any other health-related information that may affect your treatment.

You may be asked to complete or update a consultation form before treatment.

The information you provide is used to help us determine whether a treatment is appropriate and safe for you.

Clients provide informed consent prior to treatment.

Our therapists may adjust, postpone or decline a treatment where clinically appropriate to protect your safety or achieve the most appropriate treatment outcome.

Health & Safety

Before some treatments, you may be required to complete a consultation or health questionnaire so we can identify conditions, medications or circumstances that may affect treatment suitability.

It is important that you inform us of any:

  • allergies or sensitivities

  • medical conditions

  • medications

  • pregnancy

  • recent treatments or procedures

  • changes to your health

before each appointment.

Clients are responsible for ensuring the information they provide is accurate and up to date.

We may decline, postpone or modify a treatment where the information provided indicates that the service may not be safe or suitable.

Treatment Results

We aim to provide professional treatments using appropriate techniques and quality products.

However, every person’s skin and body may respond differently.

Treatment outcomes can be influenced by factors including:

  • skin type and condition

  • medical history

  • medications

  • lifestyle

  • treatment history

  • homecare

  • compliance with preparation and aftercare advice

For this reason, specific treatment results cannot be guaranteed.

If we believe another treatment is more appropriate for your goals, or that a particular treatment is unlikely to achieve the outcome you are seeking, we will recommend an alternative where appropriate.

Our aim is to guide you towards the most suitable treatment plan for your goals, concerns and long-term skin health.

Skin Reactions

Although we take care to provide professional and appropriate treatments, unexpected skin reactions can occur.

If you experience an unexpected reaction following treatment, please contact us as soon as possible so we can assess the situation and provide appropriate guidance.

Please follow all preparation and aftercare advice provided to you.

Where a reaction is associated with failure to follow aftercare instructions or with a pre-existing condition that was not disclosed, Sibu Skin and Beauty may not be responsible for additional costs or refunds.

Bookings, Deposits, Cancellations and No-Shows

Appointments, deposits, cancellations, rescheduling, late arrivals and no-shows are governed by our separate Booking & Cancellation Policy

Please review this policy before booking.

By making an appointment with Sibu Skin and Beauty, you agree to the Booking & Cancellation Policy in effect at the time of your appointment.

Payments

We currently accept:

In clinic

  • Cash

  • Credit and debit cards

  • Afterpay

  • Zip Pay

Online

  • Credit and debit cards

  • Afterpay

  • Zip Pay

Payment options may change from time to time.

Refunds & Adjustments

If you are unhappy with any aspect of your treatment, please let us know as soon as possible so we have the opportunity to assess the issue and assist where appropriate.

Where there is an issue such as premature loss of lash or nail product, we may offer an adjustment appointment where appropriate.

Completed treatments are generally not refundable simply because the client changes their mind or because individual treatment results vary.

Nothing in these Terms & Conditions is intended to exclude any rights or remedies that cannot legally be excluded under Australian Consumer Law.

Loyalty Points

Clients may earn loyalty points when visiting Sibu Skin and Beauty.

Loyalty points may be used for eligible services subject to the conditions applying at the time.

Loyalty points:

  • cannot be exchanged for cash

  • may not be used with some promotions, vouchers or discounts

  • may expire

  • may be voided where an appointment is missed and applicable booking fees apply

Current loyalty conditions may change from time to time.

Gift Vouchers

Gift vouchers are valid until the expiry date specified on the voucher.

Gift vouchers are:

  • non-refundable

  • non-transferable

  • not redeemable for cash

  • subject to any conditions stated at the time of purchase

Gift vouchers may only be used for eligible services and may not be combined with promotions or special offers where those offers exclude voucher use.

Each voucher is intended for the nominated holder or recipient.

We are unable to replace or reimburse vouchers that are lost, stolen or used fraudulently.

If you are unsure whether a voucher remains valid, please contact us before your appointment.

Memberships

Sibu Skin Memberships are recurring subscription services billed weekly, fortnightly or monthly depending on the membership selected.

Membership payments are charged automatically in advance according to the agreed billing schedule and contribute towards the client’s personalised treatment plan and regular professional treatments.

Membership payments are processed securely through Stripe.

By joining a membership, clients authorise recurring payments for the duration of their membership term.

Memberships are subject to the separate Membership Terms & Conditions and minimum commitment agreed to at sign-up.

Membership benefits, inclusions and eligibility may vary depending on the membership selected.

Membership payments are non-refundable and cannot be exchanged for cash, subject to any rights that cannot legally be excluded.

Price Changes

From time to time, we may review our pricing to reflect changes in products, wages, operating costs and the services we provide.

Updated pricing will apply from the effective date published by Sibu Skin and Beauty.

Force Majeure

Circumstances beyond our reasonable control may occasionally require us to cancel, postpone or reschedule an appointment.

These circumstances may include natural disasters, government restrictions, emergencies or other events outside our reasonable control.

We will make reasonable efforts to accommodate affected clients but cannot accept responsibility for losses arising solely from circumstances beyond our reasonable control.

Privacy & Data Protection

We take the privacy of our clients seriously.

Personal information provided to Sibu Skin and Beauty is handled in accordance with our Privacy Policy.

We may use trusted third-party platforms and secure software providers to manage:

  • bookings

  • payments

  • client communications

  • treatment records

  • consultation information

  • related business operations

These providers support the delivery and administration of our services.

We do not provide client information to third parties for their own marketing purposes unless you have consented or we are otherwise required or permitted to do so.

Please refer to our Privacy Policy for further information.

Liability

Sibu Skin and Beauty aims to provide treatments with appropriate professional care.

We cannot guarantee that every treatment will produce a particular result or that an individual will never experience an adverse reaction.

Nothing in these Terms & Conditions is intended to exclude or limit liability where doing so would be unlawful.

Clients are responsible for informing us of relevant allergies, sensitivities, medical conditions, medications and changes to their health before treatment.

Sibu Skin and Beauty is not responsible for lost, stolen or damaged personal belongings brought into the clinic.

Governing Law

These Terms & Conditions are governed by the applicable laws of Australia and relevant consumer protection legislation.

Changes to These Terms

We may update these Terms & Conditions from time to time.

The current version will be published on the Sibu Skin and Beauty website and may also be made available on request.

Continued bookings will be subject to the terms applicable at the relevant time.