Privacy & Communications Policy
At Sibu Skin and Beauty, we respect your privacy and take the protection of your personal information seriously.
This Privacy & Communications Policy explains the types of personal information we may collect, how we collect, use, store and disclose that information, and how you can access or correct your information, make a privacy enquiry or complaint, or change your communication preferences.
Sibu Skin and Beauty is a registered business name operated by The Trustee for AR & SP INVESTMENT TRUST.
ABN: 84 233 027 002
Information We Collect
The information we collect depends on how you interact with Sibu Skin and Beauty and the services you receive.
We may collect information including:
your name
contact details, including phone number and email address
date of birth
appointment and booking history
treatment history and treatment notes
consultation information
relevant health and medical information
medications, allergies, sensitivities and contraindications relevant to treatment
skin concerns, treatment goals and preferences
photographs or treatment images where appropriate and consented to
payment and transaction information
gift voucher, loyalty or membership information
communications you have with us
marketing and communication preferences
other information reasonably necessary to provide our services safely and effectively
Health information is sensitive information and is collected where it is reasonably necessary to assess treatment suitability, provide services safely and maintain appropriate treatment records.
How We Collect Your Information
We generally collect personal information directly from you.
This may occur when you:
make an appointment
complete a consultation or consent form
attend a treatment
purchase a product, voucher or membership
contact us by phone, email, SMS, social media or through our website
complete a website form or skin quiz
subscribe to communications
interact with our booking, payment or client-management systems
otherwise provide information to us
In some circumstances, information may also be provided by another person, for example where someone makes a booking or purchases a gift voucher on your behalf.
How We Use Your Information
We may collect, hold and use personal information to:
manage appointments and bookings
provide consultations and treatments
assess treatment suitability and safety
maintain treatment and client records
personalise treatment and homecare recommendations
process payments, deposits, memberships and purchases
administer gift vouchers and loyalty programs
send appointment confirmations, reminders and service-related communications
provide preparation and aftercare information
respond to enquiries, feedback and complaints
manage our client relationship with you
operate and improve our services and website
meet legal, regulatory, insurance and record-keeping requirements
send marketing communications where permitted and in accordance with your communication preferences
We only use sensitive information, including health information, for purposes connected with providing and managing appropriate services, or as otherwise permitted or required by law.
Appointment and Service Communications
When you make a booking with Sibu Skin and Beauty, we may contact you about matters reasonably connected with that booking or your services.
These communications may include:
appointment confirmations
appointment reminders
booking changes
consultation forms
treatment preparation information
aftercare information
follow-up relating to a treatment or service
payment, membership or account information
important operational information affecting your appointment
These service communications are separate from promotional marketing communications.
Marketing Communications
We may send you information about Sibu Skin and Beauty treatments, products, offers, events, education and other updates where you have consented to receive them or where otherwise permitted by law.
You can opt out of promotional communications at any time.
For email marketing, use the unsubscribe option provided in the email.
For eligible SMS marketing, follow the opt-out instructions provided in the message, such as replying STOP.
You may also contact us directly to update your communication preferences.
Opting out of marketing does not prevent us from sending necessary communications relating to an existing appointment, transaction, membership or service.
Sharing Your Information
We do not sell your personal information to advertisers or other third parties.
We may disclose or provide access to personal information where reasonably necessary to trusted third-party service providers that support our business operations, including providers involved in:
appointment and client management
payment processing
website hosting
email and SMS communications
data storage
accounting and administration
IT and technical services
We may also disclose personal information where required or authorised by law.
Third-party providers are only given the information reasonably necessary for the services they perform.
Overseas Processing and Storage
Some third-party technology and service providers used by Sibu Skin and Beauty may process or store information using systems or infrastructure located outside Australia.
The countries involved can vary depending on the service provider and its infrastructure.
Where overseas processing or disclosure occurs, we take reasonable steps appropriate to the circumstances to ensure personal information is handled in accordance with applicable Australian privacy requirements.
How We Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be held electronically within secure business, booking, treatment-record, communication and payment systems.
Access to client information is limited to people who require it for legitimate business or service purposes.
No electronic system can be guaranteed to be completely secure, but we take reasonable measures appropriate to the nature of the information we hold.
Payment Information
Payments may be processed by third-party payment providers.
Sibu Skin and Beauty does not necessarily receive or retain complete payment-card information where payment details are processed securely by those providers.
Payment information is handled in accordance with the systems and security processes used by the relevant payment provider.
Treatment and Clinical Images
Where photographs or images are required for treatment assessment, progress monitoring or treatment records, we will explain their intended purpose.
Images collected for treatment records will not automatically be used for advertising, social media or other promotional purposes.
Separate permission will be obtained where identifiable client images are proposed for marketing or promotional use.
Website Information
When you use our website, certain technical information may be collected automatically by the website platform or associated services.
This may include information such as:
browser or device information
IP address
pages visited
website interactions
referral information
cookies or similar technologies
This information may be used to operate, secure and understand the performance of our website and digital services.
Accessing or Correcting Your Information
You may request access to personal information we hold about you.
You may also ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to or changing personal information.
In some circumstances, access may be restricted where permitted or required by law. If we cannot provide requested access or make a requested correction, we will explain the reason where appropriate.
Updating Your Details and Communication Preferences
Please let us know if your contact details, relevant health information or other important information changes.
You can also contact us at any time to update your marketing and communication preferences.
Privacy Enquiries and Complaints
If you have a question or concern about how Sibu Skin and Beauty has handled your personal information, please contact us.
We will review the matter and aim to respond appropriately within a reasonable period.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) for further information or to make a privacy complaint.
Retention of Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, professional, insurance and business record-keeping requirements.
When information is no longer required to be retained, we take reasonable steps to securely delete or de-identify it where appropriate.
Links to Other Websites and Services
Our website may contain links to external websites, booking systems, payment providers or other third-party services.
Those services may have their own privacy policies and information-handling practices. We recommend reviewing the privacy information provided by those services when using them.
Changes to This Policy
We may update this Privacy & Communications Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.
The current version will be published on the Sibu Skin and Beauty website.
Business Information
Sibu Skin and Beauty
Registered business name operated by The Trustee for AR & SP INVESTMENT TRUST
ABN: 84 233 027 002