Sibu Skin and Beauty Membership Terms & Conditions
By joining a Sibu Skin and Beauty membership, you agree to the following terms and conditions.
Membership Commitment
Memberships are available in both 6-month and 12-month options, depending on your treatment plan and goals. By joining, you are committing to ongoing payments for the full agreed membership term.
Our recommended and most popular option is the 12-month membership, designed to support greater treatment consistency and long-term skin results.
Custom treatment plans may also be created during your consultation, with inclusions and duration tailored to your individual skin goals and treatment journey.
Membership Pricing
Your membership rate is fixed for the duration of your initial membership term.
Any price changes will apply upon renewal and will be communicated in advance.
Payments
Memberships are billed automatically via your selected payment frequency: weekly, fortnightly or monthly.
Payments must be kept up to date to maintain active membership status.
All payments are non-refundable, subject to any rights that cannot legally be excluded under Australian Consumer Law.
Memberships cannot normally be paused or cancelled during the agreed membership term except in exceptional circumstances at management discretion.
If a scheduled payment fails, we may attempt to reprocess the payment.
If payment remains outstanding, your membership benefits and booking access may be paused until your account is brought up to date.
Minimum Commitment
Memberships are based on a minimum agreed commitment term of either 6 or 12 months and are not pay-as-you-go services.
Early cancellation does not entitle the client to receive the remaining value of treatments, pricing or inclusions associated with the membership.
Any approved early termination may require payment of the difference between membership pricing and standard treatment pricing.
Treatment Allocation
Membership payments contribute towards your personalised treatment plan and scheduled treatments across your membership term.
Treatments are delivered progressively across your membership term and are not intended to be prepaid and used upfront in full.
Treatment availability and scheduling are based on your personalised treatment plan as guided by your therapist.
Appointments, Cancellations and No-Shows
All memberships are subject to Sibu Skin and Beauty’s standard Booking & Cancellation Policy. Memberships do not override or alter these requirements.
Appointments must be cancelled or rescheduled with a minimum of 24 hours’ notice.
Cancellations or Rescheduling Within 24 Hours
If an appointment is cancelled or rescheduled within 24 hours of the scheduled time, a fee equal to 50% of the scheduled treatment value will apply.
Same-Day Cancellations or Rescheduling
Same-day cancellations or rescheduling will incur a fee equal to 100% of the scheduled treatment value.
No-Shows
If you do not attend your appointment and do not notify the clinic, a fee equal to 100% of the scheduled treatment value will apply.
Missed Appointment With More Than 24 Hours’ Notice
If you are unable to attend and provide more than 24 hours’ notice, your appointment can be rescheduled without penalty and your treatment remains available within your membership.
Travel and Treatment Deferrals
If you are unable to attend for a period due to travel or other circumstances, your treatments may be deferred.
Payments will continue as normal, and your membership may be extended to allow reasonable completion of your remaining treatments.
The standard deferral period is up to 2 months.
Extended deferrals may be approved at management discretion.
Pauses
Memberships are intended to run continuously for the agreed membership term.
In exceptional circumstances, such as medical reasons, a temporary adjustment may be considered at management discretion.
Any approved pause or adjustment does not automatically cancel or reduce the client’s agreed membership commitment unless confirmed by Sibu Skin and Beauty.
Credits and Usage
If you are unable to attend appointments, your payments will continue as scheduled.
Any unused treatments remain available within your membership term, including any approved extensions.
Membership inclusions are:
non-transferable
not redeemable for cash
non-refundable, subject to applicable consumer-law rights
Unused membership inclusions must be used within the applicable membership term or any formally approved extension.
Treatment Suitability and Adjustments
All treatments remain subject to consultation and clinical suitability.
If a scheduled treatment is not suitable at the time of your appointment, your therapist may recommend an appropriate alternative treatment of equivalent value.
Treatments may be adjusted based on:
your current skin condition
clinical suitability
treatment plan progression
treatment response
therapist recommendation
Your personalised treatment plan may therefore change during the membership where this is appropriate for your skin and treatment goals.
Results Disclaimer
Individual results may vary.
Treatment outcomes may depend on factors including:
treatment consistency
individual skin response
lifestyle
health and medication factors
homecare
compliance with preparation and aftercare advice
Specific treatment results cannot be guaranteed.
Transferability
Memberships are non-transferable and may only be used by the registered member.
Membership treatments, inclusions or credits cannot be transferred to another person unless Sibu Skin and Beauty expressly agrees otherwise.
Payment Disputes and Chargebacks
If you believe a membership payment is incorrect, please contact Sibu Skin and Beauty first so we have the opportunity to investigate and resolve the issue.
Where a payment dispute or chargeback results in an outstanding membership balance, membership benefits and booking access may be paused while the matter is reviewed.
Nothing in this section limits any rights available to you under applicable law.
Communication
By joining a membership, you agree to receive communications reasonably required to administer your membership.
These may include:
payment and account information
appointment confirmations and reminders
treatment plan updates
membership administration
important changes affecting your membership
Marketing communications remain subject to your communication preferences.
Clinic Rights
Sibu Skin and Beauty may modify, suspend or terminate a membership where:
these Membership Terms are materially breached
payments remain outstanding
continued treatment is no longer clinically appropriate
circumstances make continuation of the membership impractical or inappropriate
Where clinically appropriate, we may also adjust treatment recommendations or substitute treatments in accordance with your personalised treatment plan.
We may update these Membership Terms from time to time for legal, operational or business reasons.
Changes that materially affect an existing fixed-term membership will be handled in accordance with the terms applying to that membership and applicable law.
Booking & Cancellation Policy
Membership appointments are also governed by our separate Booking & Cancellation Policy.
Please review that policy before booking or changing an appointment.
Privacy
Personal and health information collected in connection with your membership is handled in accordance with our Privacy & Communications Policy.
Australian Consumer Law
Nothing in these Membership Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.
Agreement
By proceeding with your membership, you confirm that you have read, understood and agree to these Membership Terms & Conditions.
You also confirm that you understand:
the agreed membership term
your selected payment frequency
your treatment plan and membership inclusions
the cancellation and no-show requirements
that treatments are delivered progressively across the membership term
that treatment recommendations may change where clinically appropriate
Sibu Skin and Beauty
Operated by The Trustee for AR & SP INVESTMENT TRUST
ABN: 84 233 027 002