Booking & Cancellation Policy

At Sibu Skin and Beauty, appointment time is reserved specifically for you. Our Booking & Cancellation Policy helps protect appointment availability, support our team and ensure fairness to all clients.

By making an appointment with Sibu Skin and Beauty, you agree to the following booking conditions.

Booking Deposits

A deposit may be required to secure your appointment.

Any deposit paid will be applied towards the cost of your treatment on the day.

Clients who rebook their next appointment while in the clinic will not normally be required to pay an additional deposit, provided we already have the required payment details on file.

If you choose not to rebook at the time of your appointment and book again later, a deposit may be required.

Changing or Cancelling an Appointment

We require at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Providing adequate notice allows us the opportunity to offer your appointment time to another client.

Cancellations Within 24 Hours

Cancellations or rescheduling within 24 hours of the appointment will incur a cancellation fee equivalent to 50% of the scheduled treatment cost.

Same-Day Cancellations and Rescheduling

Same-day cancellations or rescheduling will incur a fee equivalent to 100% of the scheduled treatment cost.

No-Shows

Failure to attend your appointment without notice will incur a no-show fee equivalent to 100% of the scheduled treatment cost.

If a gift voucher or loyalty points were to be used towards the missed appointment, they may be voided up to the value of the missed appointment.

Genuine Emergencies

We understand that genuine emergencies happen.

Exceptional circumstances will be considered on a case-by-case basis. While we will always aim to be reasonable and understanding, exceptions to cancellation and no-show fees are not automatic.

Late Arrivals

Please arrive on time for your appointment.

If you arrive late, your treatment time may need to be reduced to avoid affecting the appointments of other clients.

The full scheduled treatment fee will still apply.

If there is insufficient time to safely or appropriately perform the treatment, the appointment may need to be rescheduled and the applicable cancellation terms may apply.

Booking for Another Person

If you make an appointment on behalf of another person, the person attending the appointment is also subject to this Booking & Cancellation Policy and Sibu Skin and Beauty’s Terms & Conditions.

Payment Methods

We currently accept:

In clinic

  • Cash

  • Credit and debit cards

  • Afterpay

  • Zip Pay

Online

  • Credit and debit cards

  • Afterpay

  • Zip Pay

Gift Vouchers and Loyalty Points

Gift vouchers and loyalty points used or allocated towards an appointment may be affected where cancellation or no-show fees apply.

Loyalty points may be voided up to the value of a missed appointment where applicable.

Gift vouchers remain subject to the separate gift voucher conditions contained in our Terms & Conditions.

Why We Have This Policy

Appointment times are reserved specifically for each client.

Deposits, cancellation fees and no-show fees help protect appointment availability, support our team and ensure fairness to clients who may otherwise have been able to book that time.

Questions About Your Booking?

If you are unsure whether this policy applies to your appointment or need to discuss an unexpected situation, please contact Sibu Skin and Beauty as soon as possible.