Frequently Asked Questions

We’ve answered the most common questions about our treatments, bookings and policies below to help you feel confident before your appointment.

Welcome + Consultations FAQ – Canberra

  • Your consultation is more than a chat, it is a professional skin assessment. You’re paying for your therapist’s time, expertise and a detailed personalised plan.

    It ensures your treatment is safe, effective and tailored to your goals.

  • You will receive a full skin assessment, professional recommendations, a treatment pathway and home care guidance.

    It’s your chance to ask questions and understand exactly how we’ll support your skin journey.

  • Yes. Your consultation fee can be redeemed towards your first treatment when you sign up for a Skin Membership within 24 hours of your consultation.

  • Test patches are essential for safety — especially with advanced treatments like MelanoPro. If your skin reacts, it means the peel wouldn’t have been safe for you.

    The patch cost reflects your therapist’s time, professional expertise, product use and home care products provided, and helps prevent a much higher risk of a full treatment reaction.

    If the reaction is confirmed as a true product-related skin reaction following professional assessment, the test patch cost will be refunded. If the reaction is due to incorrect preparation or aftercare not being followed, the fee is not refundable.

  • No. You don’t need to book a separate consultation prior to your appointment, as a consultation is completed at the start of every treatment.

    For advanced treatments such as IPL and laser or MelanoPro, a consultation and test patch are required, and treatment will be performed at a future appointment (minimum 24 hours later) to ensure safety.

    For other treatments, your therapist will assess your skin on the day and proceed where appropriate.

  • Your therapist will review your skin history, current concerns and lifestyle.

    We’ll assess your skin in-salon, answer your questions and outline a personalised plan for treatments and home care.

  • Most consultations run for approximately 15 - 30 minutes, giving us time to assess, educate and map out your skin treatment plan.

  • Absolutely. Consultations are designed for everyone. Your therapist will guide you through safe options and ensure you feel informed and confident before beginning treatment.

For full details, please see our Welcome and Consultation page.

Booking & Policy FAQs – Canberra

  • We require a minimum of 24 hours’ notice to reschedule or cancel your appointment.

    Late cancellations or no-shows will result in a fee in line with our Terms and Conditions.

  • Yes, some treatments and new client bookings require a deposit or card capture to secure your appointment.

    This allows us to manage our schedule and protect therapist time.

  • If you arrive late, your treatment time may be reduced to avoid impacting other clients.

    Full treatment fees may still apply.

  • Aftercare guidelines are provided following your appointment and are also available on our Aftercare page.

    Following these instructions is essential to achieve the best results from your treatment.

For full details, please see our Booking page for all terms and conditions prior to your appointment.

Sibu Signature Skin Treatment FAQ – Canberra

  • The Signature Treatment is a fully customised facial designed around your skin’s needs on the day. While booked within a set treatment time, the focus is on achieving the best possible result for your skin.

    Your therapist will tailor each step to leave your skin refreshed, balanced and glowing.

  • Book the Sibu Signature. If you’re unsure which facial is right for you, this is the best place to start. Your therapist will assess your skin, listen to your concerns and customise your treatment using our core services to achieve the best outcome.

  • Many of our core treatments can be incorporated within the Signature, including LED, Hydrabrasion, Advanced Resurfacing, Dermaplaning, Lymphatic Enzyme Therapy and professional resurfacing.

    Your therapist will recommend the most suitable approach based on your skin.

  • Signature treatments are booked within a set treatment time, typically around 50–60 minutes.

    This allows your therapist to customise each step while keeping your experience relaxing and results-focused.

  • For best results, we recommend booking every 4 weeks to maintain skin health, hydration and overall skin quality. Your therapist may adjust timing based on your skin concerns and treatment plan.

  • The Signature is suitable for most clients, however treatment may be delayed if you have active infection, recent sunburn or are using certain prescription skincare.

    Your therapist will assess your skin during consultation to ensure treatment is safe and appropriate.

For full contraindications, please see our Signature Treatment page.

HydraFacial FAQ – Canberra

  • HydraFacial treatments at Sibu Skin and Beauty range from $249 for Signature to $339+ for Platinum, with optional enhancements available for more targeted results.

  • Yes — HydraFacial is designed for all skin types, including sensitive skin. It is a gentle, non-invasive treatment that can be customised based on your skin condition.

  • HydraFacial supports concerns such as congestion, acne, pigmentation, fine lines, uneven skin tone and dullness.

  • If you’re unsure where to start, our team will guide you based on your skin concerns and goals.

    Signature is ideal for maintenance and general skin health.

    Deluxe is recommended for more targeted results with a customised booster and LED Light Therapy.

    Platinum is the most advanced option, including lymphatic drainage for a full treatment experience.

  • For best results, Hydrafacial treatments are typically recommended every 4 weeks depending on your skin type, concerns and treatment plan.

  • There is no downtime. Your skin may appear slightly flushed immediately after treatment, but this usually settles quickly, leaving your skin looking fresh and hydrated.

  • Yes. Hydrafacial can be combined with other treatments as part of a customised skin plan. Your therapist will recommend the best approach based on your skin and goals.

  • Hydrafacial is suitable for most skin types, including sensitive skin. Your treatment will be customised to ensure it is appropriate and comfortable for your skin.

For full contraindications, please see our HydraFacial Treatment page.

Skin Needling FAQ – Canberra

  • Skin needling is a treatment that uses fine needles to create controlled micro-injuries in the skin, stimulating collagen production and supporting skin repair and renewal.

  • Skin needling supports concerns such as acne scarring, fine lines, pigmentation, enlarged pores and overall skin texture and firmness.

  • Skin needling and microneedling refer to the same treatment. Both involve creating controlled micro-injuries in the skin to stimulate collagen production and support skin renewal.

  • Skin needling is suitable for most skin types. Your therapist will assess your skin and ensure the treatment is appropriate based on your concerns and goals.

  • Most clients describe skin needling as mildly uncomfortable rather than painful. Comfort measures are used during treatment to ensure the procedure is well tolerated.

  • Most clients require a course of 3–6 treatments for best results, spaced approximately 4–6 weeks apart. The exact number will depend on your skin concerns, goals and how your skin responds, which we will guide you through during your consultation.

  • Most clients experience redness for 24–48 hours following treatment. Skin recovery typically occurs within a few days, and makeup can usually be worn after 24 hours.

    Downtime can vary depending on your skin and the depth of treatment. More superficial treatments may have minimal redness, while deeper treatments can result in increased redness and sensitivity for a longer period.

  • Initial improvements may be seen within a few weeks, with continued improvement over the following few months as collagen production increases.

    Results will continue to develop over the following 6–12 months.

  • Yes. Skin needling can be part of a broader skin plan. Your therapist will guide you on the best combination of treatments to achieve your results.

For full contraindications, please see our Skin Needling Treatment page.

IPL Skin Rejuvenation FAQ – Canberra

  • IPL Skin Rejuvenation uses light-based technology to target pigmentation, redness and uneven skin tone, helping to improve overall skin clarity.

  • IPL supports concerns such as pigmentation, sun damage, redness, rosacea and uneven skin tone.

  • Most clients require a course of 3–6 treatments, spaced approximately 4 weeks apart. The exact number will depend on your skin concern, such as pigmentation, redness or acne, and how your skin responds.

    Treatment numbers may be reduced with the correct follow up care, including LED Light Therapy and appropriate homecare.

  • There is minimal downtime. You may experience some redness immediately after treatment, and pigmentation may temporarily darken before naturally shedding.

  • Most clients describe IPL as a quick, warm snapping sensation on the skin. It is generally well tolerated.

  • Some improvement may be seen after the first treatment, with continued results over a course of treatments as the skin clears and evens out.

  • Yes. IPL can be part of a broader skin plan. Your therapist will guide you on the best combination of treatments to achieve your results.

For full contraindications, please see our IPL Skin Rejuvenation page.

HIFU (Collagen Reset) FAQ – Canberra

  • HIFU (High-Intensity Focused Ultrasound) is a non-surgical skin tightening and lifting treatment that stimulates collagen in the deeper structural layers of the skin. It is often referred to as a non-surgical facelift and is used to improve skin firmness, lift areas such as the jawline and reduce the appearance of sagging or jowls on the face and body.

  • HIFU supports concerns such as skin laxity, loss of firmness and sagging, particularly through the lower face, jawline and neck, as well as areas of skin laxity on the body.

  • HIFU supports skin tightening, lifting and improved skin firmness for both the face and body. It is commonly used for areas such as the lower face, jawline and neck, as well as areas of skin laxity.

  • HIFU targets deeper structural layers of the skin to support lifting and tightening, while RF works more superficially to improve skin firmness and texture. Both treatments support different layers of the skin and can be used together as part of a structured treatment plan.

  • Most clients are recommended to have 2 treatments in the first year, spaced 6–8 weeks apart, with LED support in between. Ongoing maintenance treatments may be recommended depending on your skin and goals.

    Your therapist will guide you based on your skin, treatment area and goals.

  • You may feel a deep, warm or tingling sensation as the energy is delivered into the structural layers of the skin. This is a normal part of the treatment. Most clients find it very manageable, and settings can be adjusted to ensure comfort throughout.

  • There is minimal downtime. Some clients may experience slight redness, tenderness or mild swelling, which usually settles quickly.

  • Some initial tightening may be noticed early, with continued improvement over 8–12 weeks as collagen production increases.

  • HIFU is not suitable during pregnancy, with certain medical conditions, or in areas with metal implants.

    Your therapist will assess your suitability during consultation.

  • Yes. HIFU is often combined with treatments such as LED Light Therapy, RF Skin Tightening and skin needling as part of a structured Collagen Reset plan. Your therapist will guide you on the best combination based on your skin and goals.

For full contraindications, please see our HIFU (Collagen Reset) program page.

LED Light Therapy FAQ – Canberra

  • LED Light Therapy uses clinically proven wavelengths of light to support skin healing, reduce inflammation and improve overall skin health.

  • LED supports concerns such as acne, inflammation, redness, impaired skin barrier and overall skin healing and recovery.

  • LED Light Therapy can be performed frequently, depending on your skin condition and goals.

    For active concerns, LED is typically recommended 1–2 times per week. As your skin improves, this can be reduced to every 2–4 weeks for maintenance.

    LED works cumulatively, meaning results improve with consistent treatments, and it is also used before, between and after treatments to support healing and enhance results.

  • There is no downtime. LED is a gentle treatment that supports the skin without causing irritation or disruption.

  • LED is completely painless. Most clients find the treatment relaxing and comfortable.

  • Some improvement may be seen after the first treatment, with best results achieved through consistent treatments over time.

  • Yes. LED is commonly used alongside treatments such as skin needling, IPL and HIFU to support healing, enhance results and improve overall outcomes.

For full contraindications, please see our Sibu Signature Treatments page.

Radio Frequency Skin Tightening Face

  • RF (Radio Frequency) Skin Tightening uses heat-based energy to stimulate collagen and improve skin firmness and texture.

  • RF supports concerns such as mild skin laxity, loss of firmness, fine lines and overall skin texture.

  • Most clients require a course of 4–8 treatments for best results, spaced approximately 1–2 weeks apart. The exact number will depend on your skin and goals.

  • RF is generally very comfortable. Most clients describe it as a warm, relaxing treatment.

  • There is no downtime. Your skin may appear slightly flushed immediately after treatment, but this settles quickly.

  • Most clients require 4–8 treatments for best results, spaced approximately 1–2 weeks apart. The exact number will depend on your skin condition and goals.

  • Yes. RF is often combined with treatments such as HIFU, skin needling and LED Light Therapy as part of a structured skin plan.

For full contraindications, please see our Sibu Specialty Treatments page.

Hydrodermabrasion / Dermaplaning FAQ – Canberra

  • Hydrodermabrasion is a gentle exfoliation treatment that removes dead skin cells while infusing the skin with hydrating and nourishing serums.

  • Hydrodermabrasion supports concerns such as dullness, dehydration, blackheads and congestion. It works by gently exfoliating the surface of the skin while using suction to remove impurities and debris, followed by infusion of hydrating serums to deeply cleanse and refresh the skin.

  • Hydrodermabrasion is suitable for most people and is ideal for anyone wearing makeup, sunscreen, or exposed to environmental buildup. It is especially beneficial for maintaining clean, clear and healthy skin.

  • For more congested or impacted skin, treatments may be recommended every 2 weeks initially to help clear the skin more effectively.

    Most clients benefit from treatments every 4 weeks to maintain skin health and results.

  • There is no downtime. Your skin will feel fresh, smooth and hydrated immediately after treatment.

  • Yes. It is often used as part of a broader skin plan or combined with other treatments to enhance results.

  • Dermaplaning is a manual exfoliation treatment that removes dead skin cells and fine vellus hair to leave the skin smooth and bright.

  • Dermaplaning supports concerns such as dullness, uneven skin texture and buildup of dead skin.

  • Dermaplaning is suitable for most people looking to improve skin smoothness and brightness. Your therapist will assess your skin to ensure it is appropriate for you.

  • Most clients benefit from treatments every 4–6 weeks to maintain smooth, healthy skin.

  • There is no downtime. Skin may appear slightly pink immediately after treatment, which settles quickly.

  • Yes. Dermaplaning is often combined with other treatments to enhance product absorption and improve overall results.

  • Resurfacing treatments support concerns such as dullness, uneven skin tone, pigmentation, congestion, acne, rosacea, rough texture and early signs of ageing.

  • Most clients benefit from treatments every 4 weeks. For more corrective results, treatments may be recommended every 2–3 weeks depending on your skin.

  • Resurfacing treatments are suitable for most skin types wanting to improve skin texture, brightness and overall skin clarity. Your therapist will adjust the level of exfoliation to suit your skin.

  • Not always. Some resurfacing treatments involve little to no visible peeling, while others may result in light flaking or dryness as the skin renews. The level of peeling depends on the type and strength of the treatment used.

  • You may experience mild redness depending on the level of exfoliation. Most clients return to normal activities straight after treatment.

  • Yes. Resurfacing treatments are often combined with LED Light Therapy and can be part of a structured skin plan alongside treatments such as hydrodermabrasion, dermaplaning or needling.

  • Yes. Some resurfacing treatments can result in light flaking or peeling as the skin renews. This is a normal response and will vary depending on the type and strength of the treatment used.

  • Some redness, dryness or light peeling can be a normal response after resurfacing treatments. However, if you experience excessive irritation, discomfort or anything that concerns you, please contact the clinic so we can guide you on the appropriate aftercare.

For full contraindications, please see our Signature Skin Treatment page.

MelanoPro Pigment Peel FAQ – Canberra

  • The MelanoPro Peel is a professional depigmentation treatment designed to target uneven skin tone, pigmentation and discolouration while supporting overall skin clarity.

  • MelanoPro is designed to treat pigmentation, sun damage, melasma and uneven skin tone while improving overall skin brightness.

  • Peeling is expected with this treatment. The level of peeling varies depending on your skin and treatment plan, and your therapist will guide you through what to expect and how to manage it.

For full contraindications, please see our Sibu Specialty Treatments page.

Tanning FAQs - Canberra

  • Spray tanning is a professional treatment where a fine mist is applied to the skin to create a natural-looking tan without sun exposure.

  • Most spray tans last between 5–10 days depending on your skin type, preparation and aftercare.

  • You should exfoliate your skin prior to your appointment and avoid applying moisturiser, deodorant or perfume on the day of your treatment.

  • Your therapist will advise your rinse time, typically between 2–8 hours depending on the solution used and your desired depth of colour.

  • Yes. Your tan will continue to develop after your appointment and will reach its full colour after your first rinse.

  • Yes, only after your recommended development time. Use lukewarm water for your first rinse and avoid soaps or scrubs.

  • Keep your skin hydrated, avoid long hot showers, swimming and exfoliation, and gently pat your skin dry after showering.

  • No. When applied professionally and matched to your skin tone, spray tans develop into a natural-looking colour.

  • Yes. It is recommended to have your spray tan 1–2 days before your event for best results.

  • Spray tanning may not be suitable for certain skin conditions or sensitivities. Your therapist will advise if needed.

  • Exfoliate your skin 24 hours before your appointment to remove dead skin and create an even base. Avoid exfoliating on the day of your tan.

  • Shave or wax at least 24 hours prior. Exfoliate the day before and arrive with clean, dry skin free from moisturiser, deodorant, perfume or makeup.

  • No. Do not apply body cream, oils or deodorant before your appointment as this can create a barrier and affect the development of your tan.

  • Your skin may be more sensitive, which can affect how the tan develops. If possible, allow at least 24 hours before your spray tan. If you’ve done it on the same day, let your therapist know so they can adjust your treatment if needed.

  • Wear loose, dark clothing and avoid anything tight that may rub on the skin. After your appointment, continue wearing loose clothing and avoid bras or tight waistbands where possible until your first rinse.

For full details about our tanning products, please see our full Tanning page.

Nails FAQs - Canberra

  • Standard polish such as CND Vinylux is designed to last up to 7 days with proper care. Longevity can vary depending on lifestyle, nail condition and aftercare.

  • CND Shellac is designed to last up to 14 days with a high-shine, chip-resistant finish when applied and maintained correctly.

  • Bio Sculpture gel can last 2–3 weeks depending on nail growth, lifestyle and maintenance. It is designed to support natural nail strength and durability.

  • Basic nail art includes simple accents completed within your booked service. More detailed designs such as French or custom nail art require additional time and are priced accordingly.

  • How much time should I allow for nail art
    Basic nail art should fit within your booked service time. French finishes require additional time and should be selected as an add-on when booking. For more detailed or custom nail art, additional time may be required — please share your inspiration ahead of your appointment so we can prepare and book correctly.

  • Yes. Professional removal is recommended to protect the natural nail and prevent damage such as peeling or weakening.

  • In most cases, nail damage is not caused by the product itself, but by how it is removed. Bio Sculpture is designed to support and protect the natural nail when applied and removed correctly. Damage can occur if the gel is peeled, picked or over-filed during removal. At Sibu Skin and Beauty, we use professional removal techniques to protect the natural nail and maintain nail health.

  • Removal of existing product from other salons may require additional time and care. Should additional time be required, additional costs may apply to ensure safe and thorough removal without damaging the natural nail. Please let us know when booking so we can allow enough time for your appointment.

  • You’re welcome to ask on the day and we’ll always do our best to accommodate. For simple nail art, this can often be added within your booked time. For French finishes or more detailed designs, additional time is usually required. If you have a specific design in mind, we recommend sharing this ahead of your appointment so we can prepare and book the appropriate time.

For full contraindications, please see our Nail Treatments  page.

IPL Hair Removal FAQ – Canberra

  • IPL (Intense Pulsed Light) Hair Removal is a treatment that uses light energy to target the pigment in the hair follicle, helping to reduce hair growth over time.

  • IPL Hair Removal can be performed on most areas of the body including face, underarms, arms, legs, bikini and Brazilian.

  • Most clients require a series of treatments, typically spaced 4–6 weeks apart depending on the area and hair growth cycle.

    Your therapist will guide you based on your skin and hair type.

  • IPL provides long-term hair reduction. Maintenance treatments may be required over time depending on hormonal changes and hair regrowth.

  • There is no downtime, however you will need to follow specific pre and post treatment guidelines. You may experience slight redness or warmth in the area, which usually settles within a few hours.

    Your therapist will guide you on what to avoid before and after your treatment to ensure safe and effective results.

  • IPL Hair Removal can be combined with other treatments, however timing and suitability will be guided by your therapist.

For full contraindications, please see our IPL Hair Removal page.

Electrolysis

  • Yes. Electrolysis is the only method of permanent hair removal. Once a hair follicle has been successfully treated, it will no longer produce hair.

    Multiple treatments are required to achieve full results.

  • A series of treatments is required, as hair grows in cycles and only actively growing hairs can be treated effectively. The number of sessions varies depending on the area, hair type and growth patterns. Your therapist will recommend a personalised treatment plan based on your goals.

  • Most clients describe electrolysis as a mild heat or tingling sensation. Treatment comfort is monitored closely and adjusted as needed throughout your session.

  • Electrolysis is ideal for small or precise areas such as the face, including the chin, upper lip, jawline and brows. It can also be used on other areas of the body where targeted hair removal is required.

  • Yes. Electrolysis is suitable for all hair colours, including blonde, red, grey and fine hair that cannot be treated with laser or IPL.

  • Temporary redness or sensitivity may occur after treatment and usually settles within a few hours. In some cases, minor swelling or bruising can occur, particularly in more sensitive areas. Your therapist will provide aftercare guidance to support healing and minimise any reactions.

  • Electrolysis at Sibu Skin and Beauty is charged based on treatment time. Please refer to our online booking system for current pricing and availability.

For full contraindications, please see our Electrolysis page.